faqs

Orders

1. Can I customise the alphabet colour blocks and choose each one?

We get the excitement - those colour combos are everything! Since there are tons of variations (and we want to keep our sanity), we can't customise bead colours one by one. But don't worry, we'll work our Oogli magic and do our best to match the mood!

2. Can I ask for a preview and make changes to the set after ordering?

We totally understand wanting a sneak peak - but here's the thing: our paracords are pre-cut and sealed to prep them for beading, which means we can't do that! We appreciate your trust in our funky process!

3. Can I cancel or modify my items after making the order?

Because every piece is made just for your pet, we’re unable to make changes or cancellations once your order’s in. So double-check those deets (especially name spellings!) before hitting confirm — your munchkin deserves it just right.

Sizing

1. How do I choose the right size for the paracord necklace?

This one's important! Always measure your pet's neck and remember their head has to fit through too. Some small pups/kitties come with surprisingly might noggins - we've seen it! If you're unsure, feel free to drop us a DM (@ooglipets), or email us at ooglipets@gmail(dot)com and we'll help you sort it out.

2. Is it normal for my Oogli charm/paracord set to vary a little? 

We do our best to keep things spot-on, but since every piece is handmade (and photographed under different lighting), you might notice slight differences in sizing or colour. Think of it as part of the Oogli charm — perfectly imperfect, just like your pet.

Shipping & Delivery

1. How much is shipping?

Free delivery for orders $50 and above in Singapore. $3.50 tracked shipping for orders below $50. 

2. How will my order be shipped?

All orders are mailed via tracked delivery, so you can keep an eye on your Oogli goodies!

3. How long does it take for my order to reach me?

Each order would typically take between 3 - 7 working days after the order is made.

4. Do you ship overseas/outside of Singapore?

We can do it, but as a small business just starting out, you will need to bear the shipping costs! Please reach out to us by dropping us a DM (@ooglipets), or email us at ooglipets@gmail(dot)com and we'll help you sort it out.

Product details & care

1. Will my paracord necklace be exactly the same as the photo?

Each paracord necklace is handmade, so there may be a slight few cm variation.

2. Will the colours be exactly the same as the photos?

Colors may differ slightly due to lighting or screen display, but don't worry - every piece still looks adorable!

3. Are the pet tags waterproof?

Yes! Our tags are waterproof and durable, but to keep them looking their best:

Air dry them after exposure to water, especially the metal parts, to prevent tarnishing. Avoid prolonged contact with saltwater or chemicals (like pet shampoos or detergents) to maintain the shine.

4. How do I clean my paracord necklace?

If your paracord necklace gets dirty, simply wash it with mild soap and water. Air dry it under the sun to keep it fresh and in good shape!

Other Questions

1. Do you take custom orders?

We love getting creative! Drop us a DM (@ooglipets) or email us at ooglipets@gmail(dot)com to discuss customisations.

2. What if I have a problem with my order?

If something isn't right, DM us (@ooglipets) or email us at ooglipets@gmail(dot)com and we'll sort it out ASAP!